Privacy and Security

Ordering Northern Icon products online is designed to be as simple as possible, while allowing maximum security and privacy for all your details.

We can be reached via Email at hello|at|
or you can reach us by telephone at the top of this page.

Collecting Anonymous Information

We automatically collect general website traffic information (such as how many people have visited the site, most popular pages etc.) This information is collected into aggregate results in order to evaluate our service and business practice in an effort to provide you with an optimum shopping service.

Collecting Personal Information

We collect personal information submitted by you to manage and deliver your order or as part of an entry to a competition. We do not disclose personal information for any other purpose. Delivery information you supplied when ordering is available online for your reference in your order status history.

Use of Personal Information

We will use personal information as supplied by you to process and deliver your order. We will disclose personal information such as your delivery address to a delivery service provider (ie. a courier) as selected by you when you place your order. We do not publish personal information for any reason without your consent. Under no circumstances will Northern Icon sell or receive payment for licensing or disclosing your personal information.


If you do not wish to place your order on the internet, please call us at the number on the top of the screen, we can take an order for you over the telephone. We also offer you the option of faxing or Emailing your order. Please follow the instructions when placing your order.


For added convenience, we have employed a “cookie” system for our website. A “cookie” is a small file placed on a customer’s machine which lets our site store information. This information allows us to make our site easier to use. Cookies allow our servers to keep track of customer details between visits to our site. The information stored by the cookie includes the data that is provided during online registration. This information is only accessible online when a customer enters their username and password. Other information stored by the cookie includes website traffic data. This is not used to identify individual details but only collated into aggregate anonymous results in order to evaluate and improve our shopping service for our customers.

Credit card information is never stored in the cookie.


Personal information like address, phone etc. is only accessible after supplying a username and password. You must login before you can check your Order Status, View/Edit their Registration details and order online. Once you have logged in your account will remain open until you log out.

Email Addresses

We will store your email address if you: send us a query; place an order or subscribe to an email list. Your email addresses is used for the purpose you provide it for and statistical information. They are never disclosed for any other purpose.

With your permission, your details will also be used to advise you of Northern Icon special promotions.

Email Subscription Lists

This service is provided to you to communicate product information, special events and offers of interest to you. Our Subscribe by Email service is an ‘opt-in’ system. You may unsubscribe at any point by clicking on ‘unsubscribe’ at the bottom of the email.


We will never knowingly send you electronic messages without your consent.

Credit Card

Unencrypted credit card information is NOT stored on our internet servers. When you place an order, your card information is sent directly to Mastercard SecureCode and Verified by Visa, where it is processed by their internet servers. This also applies to all PayPal transactions.


Our order processing system is protected by the Northern Icon network firewall.

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information and sign-in password are stored in encrypted format at all times. This Website, and more importantly all user information, is further protected by a multi-layer firewall based security system.

Third Parties

Northern Icon never sells personal or anonymous information to third parties. Our business arrangements with third party service providers (like delivery companies) provide for complete confidentiality.

Feedback and Complaints Handling Procedure

Northern Icon welcomes feedback and attends to all complaints promptly. Please email, fax or write to us using the contact information presented on this page.

For Your Peace of Mind

We will only use your details and order information, including mailing addresses, email address, and phone number, to fulfill your order and to advise of the status of the order.