Return Policy

Customer satisfaction is very important to us.

You can return any item purchased from us if you are not satisfied.

You must contact Northern Icon within 14 days of the receipt of the product. If the product is returned unused in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to the Northern Icon warehouse within 30 days of notification. All products must be complete and packed in the original packaging including any accessories and documentation that was shipped with the product.

For proper credit, a written notice of your cancellation is required, all returns must include the authorization number issued by Northern Icon clearly marked on the outside of the package. Unauthorized returns will be refused. We do not credit shipping and handling charges.

Northern Icon recommends that you,

  1. Use a carrier that offers tracking and,
  2. Either insure your package for safe return to Northern Icon or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.

If you choose not to,

  1. Use a carrier that offers tracking and
  2. Insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

Please note that National Postal services offers limited tracking capabilities and that there is often a 30 calendar day waiting period before the post office will initiate a trace.

All returns should be shipped directly back to the company who shipped it to you (there should be a return address on the packaging), using the same method it was shipped (UPS, Post, etc.). If you are uncertain about any of these details, please email Northern Icon Customer service.

Exceptions: Items that have been manufactured according to customer specifications, such as furniture with custom upholstery, cannot be returned. Items that are not in-stock and factory ordered on behalf of the customer, cannot be returned.

All returns may be subject to a 15% restocking fee.

Refund policy

You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct any shipping costs from your refund. Your return may also be subject to a 15% restocking fee.

Cancellation Policy

Once you place an order with Northern Icon, we check to see that the product is available to the specifications you require, and that all of your billing and shipping information is verified. This process takes us approximately 24 hours. Your order is then forwarded to our distribution centre. If you change your mind and wish to cancel an order within 24 hours, we will be able to confirm cancellation without penalty.

After 24 hours of the order, an order can be cancelled up to the time of shipment but a 15% restocking fee will be applied to the payment method.

An order that is shipped and has left our warehouse (or manufacturers warehouse) cannot be cancelled.